Candidate Experience
What is the Candidate Experience and why does it matter? A term to describe recruitment processes from the candidate's perspective – and it's simply called the Candidate Experience.
"It means how candidates perceive and react to the hiring company's sourcing, recruiting, interviewing and on-boarding processes"
We believe that nowadays when talent attraction and talent acquisition as terms are vital to every growing company, there is also a new term to add to the list. A term to describe recruitment processes from the candidate's perspective – and it's simply called the Candidate Experience. Defined in a few words it means how candidates perceive and react to the hiring company's sourcing, recruiting, interviewing and on-boarding processes.
Companies do not have almighty power anymore when it comes to recruiting and hiring. They are the ones choosing one candidate over the other, so in a sense they do have the power to make or break a career, but the true power lies with the candidates.
The candidates can say if the service they received (service being the interview, test assignments, communication with the hiring manager or HR, etc.) was so good that they would do it again, or recommend it to a friend – or if it's something everyone should avoid – and the answer can be found from the Internet.
Together with all the modern communication means, communities for social sharing and apps to review and rate, the candidate has the power to tell what she/he thinks of the company, and they do have an audience.
Companies do not have almighty power anymore when it comes to recruiting and hiring. They are the ones choosing one candidate over the other, so in a sense they do have the power to make or break a career, but the true power lies with the candidates.
The candidates can say if the service they received (service being the interview, test assignments, communication with the hiring manager or HR, etc.) was so good that they would do it again, or recommend it to a friend – or if it's something everyone should avoid – and the answer can be found from the Internet.
Together with all the modern communication means, communities for social sharing and apps to review and rate, the candidate has the power to tell what she/he thinks of the company, and they do have an audience.
"Not going to that certain restaurant as the food is always cold or there's a fly in the soup?"
How often have you started boycotting some place after receiving bad service?
Not going to that certain restaurant as the food is always cold or there's a fly in the soup?
The same applies in recruitment these days. If you get bad service from a company, why would you buy their products or play their games?
Glassdoor is probably the most widely known TripAdvisor for candidates – and employees. If you had a poor experience you can simply leave a bad review on Glassdoor, and future applicants can read those when doing their background checks of the company.
Not going to that certain restaurant as the food is always cold or there's a fly in the soup?
The same applies in recruitment these days. If you get bad service from a company, why would you buy their products or play their games?
Glassdoor is probably the most widely known TripAdvisor for candidates – and employees. If you had a poor experience you can simply leave a bad review on Glassdoor, and future applicants can read those when doing their background checks of the company.
"You have the power – use it well"
Here are the thoughts for the candidates – when it comes to sharing your inner thoughts on Social Media about a company that didn't realize your potential for the role they had.
Remember that there are many moving parts going on in recruiting and hiring functions, so please think before you post anything negative. You do not need to fully understand all the reasons or excuses (if you get any), but you can show compassion even if the company chooses to ignore you fully.
It's always better not to burn the bridges you haven't stepped on – even if you decide to not cross that bridge now.
Of course, in case you have experienced harassment, clear discrimination or similar bad or even illegal behavior that no human should need to face – please do speak about it and let someone else in the same company know (higher rank executive or HR person), as there are cases where those kinds of interviewers are let go from the company.
Remember that there are many moving parts going on in recruiting and hiring functions, so please think before you post anything negative. You do not need to fully understand all the reasons or excuses (if you get any), but you can show compassion even if the company chooses to ignore you fully.
It's always better not to burn the bridges you haven't stepped on – even if you decide to not cross that bridge now.
Of course, in case you have experienced harassment, clear discrimination or similar bad or even illegal behavior that no human should need to face – please do speak about it and let someone else in the same company know (higher rank executive or HR person), as there are cases where those kinds of interviewers are let go from the company.